FREQUENTLY ASKED QUESTIONS
Yes, we strive to ensure that the product you receive matches the photos on our site as closely as possible. However, please note that with real trees, slight variations in shape and color may occur due to their natural growth. Our artificial trees and other decor items are exactly as shown in the images.
After placing your order, a sales receipt will be sent to your email address. You can also view and download your receipt by logging into your account on our website and visiting the "Order History" section. If you didn’t receive an email, please check your spam folder or contact our support team for assistance.
If you’d like to return an item, please contact our customer service team within 30 days of purchase. We accept returns for artificial trees and other non-perishable items in their original packaging
We do our best to restock popular items throughout the season, especially high-demand trees and decorations. We recommend checking back regularly or signing up for notifications on the product page if you’re interested in a specific item.
Shipping is free within the United States